About us
These terms are between you and PERTLY LTD, the company that operates Pertly. PERTLY LTD is registered in England and Wales under company number 17388422. Its registered office is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
Agreeing to these terms
By creating an account or using Pertly, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, please do not use the service.
Using Pertly
We provide Pertly with reasonable care and skill. We recommend places to go and things to do, but we don't run those venues or events and we can't guarantee they'll match the description, be open when you arrive, or have tickets available. Always check with the venue or event organiser before you commit.
Pertly is launching in beta. That means the product is live, but coverage, freshness, and recommendation quality may vary by city while we improve our data and curation systems.
Who can use Pertly
Pertly is currently available only in England. If you're outside England parts of the app won't work as expected. We ask whether you're 18 or over so we can hide age-restricted recommendations where needed. You must be at least 13 to create an account. If you are under 18, you should use Pertly only with permission from a parent or guardian and must not use age-restricted services.
AI-generated content
Ask Pertly responses, Surprise Me itineraries, editorial subtitles, and other recommendation copy may be produced by AI models (see the Privacy Policy for which providers we use and what we share). AI-generated text can occasionally contain errors, misread a venue's character, or invent a detail that isn't quite right. Treat AI copy as a starting point for your own judgment, not verified fact. Pertly is not responsible for decisions you make based solely on AI-generated text — always confirm important details (opening hours, accessibility, prices) with the venue or event organiser directly.
Ask Pertly can help research, compare, and draft plans, but it cannot contact venues, make bookings, buy tickets, guarantee availability, or verify every public-web source on your behalf. You remain responsible for checking and accepting a plan before relying on it.
Your account
Keep your password to yourself. You're responsible for activity on your account. If you think someone else has access, change your password from the settings page or contact us.
You can request account deletion from settings. Deletion has a 14-day grace period, during which you can cancel deliberately from the in-app banner or settings. After that period, deletion is irreversible.
Acceptable use
- Don't use Pertly to harass other users (group plans, shared itineraries, or any social feature).
- Don't share private or sensitive information in public group plan guest names or votes. Anyone with the invite link may be able to view that group plan.
- Don't scrape the API or attempt to circumvent rate limits.
- Don't submit false venue reports or attempt to manipulate the recommendation engine.
- Don't use Pertly to plan or facilitate anything illegal, or to share illegal content.
Bookings and tickets
When you tap a ticket link on Pertly, you're leaving for the ticket provider's or venue's site (such as Ticketmaster, Skiddle, or another provider). The transaction is between you and them, governed by their terms. Pertly may receive a small affiliate commission — this never changes the price you pay.
Group plans and shared links
If you create a group plan, you are responsible for who you share the invite link with. Guests can vote in or pass without creating an account. Group plan links are designed to be easy to share, so treat them as public to anyone who has the link.
Paid access
Pertly may offer paid subscriptions, 7-day passes, or referral credits for heavier planning use. Payments are processed by Stripe. Pertly Plus expands usage, but it still includes fair-use limits, including a cap of 5 Surprise Me generations per day and group-plan guest limits.
Monthly and yearly subscriptions renew until cancelled. If you cancel, you keep paid features until the end of the current paid period. 7-day passes do not renew and end automatically.
Before checkout, you must actively ask us to begin paid access immediately. If you exercise an applicable statutory right to cancel within 14 days, you may need to pay a proportionate amount for service supplied up to cancellation. You lose that right once the service has been fully provided, as acknowledged before checkout. We email the purchase details and cancellation information after successful payment.
You can stop subscription renewal through Stripe or send us a clear cancellation request. Instructions and a model form are on our cancellation page. Contact us about a cancellation, duplicate charge, billing error, or service issue. Nothing in these terms limits your statutory rights.
Referral credits are promotional. Two activated referrals may grant 7 days of Plus, subject to anti-abuse checks and monthly reward caps. We may change, pause, or withdraw referral promotions if they are abused or no longer fit the product.
Your content and Pertly's rights
You keep ownership of notes, feedback, and other content you submit. You give Pertly a limited, worldwide, non-exclusive licence to host, process, reproduce, and display that content only as needed to run, secure, and improve the service. You must have the right to submit it and must not upload unlawful content or another person's private information without permission.
Pertly's software, branding, design, and original content belong to us or our licensors. These terms let you use the service for personal, non-commercial purposes; they do not transfer those intellectual-property rights to you.
Availability and changes to the service
We may maintain, change, suspend, or withdraw features as Pertly develops. We do not promise uninterrupted availability. Where a material change adversely affects paid access, we will give reasonable notice where practical and respect any rights or remedies the law gives you.
Not professional advice
Pertly recommends activities for fun and discovery. Nothing on the platform is medical, legal, financial, or professional advice — including wellness recommendations and any AI-generated copy around them.
Suspension and termination
We may suspend or close accounts that breach these terms or that put other users or the service at risk. Where appropriate, we will explain the reason and give you a chance to appeal by contacting us. You can close your account at any time from the settings page. Suspension does not remove any statutory rights relating to paid services.
Liability
Pertly is responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business loss arising from personal use, or for a venue's or third party's acts and omissions. Nothing in these terms excludes or limits liability where the law does not allow it, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales will generally have jurisdiction. If you are a consumer living elsewhere in the UK, you may also have the right to bring a claim in the courts where you live, and any mandatory local consumer protections continue to apply.
Changes
We may update these terms occasionally. If we make a material change, we'll show a notice in the app before the change takes effect.
Contact
Email hello@pertly.app with anything you need. You can also write to PERTLY LTD at its registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.